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Onboarding

Preparing to trade at the Changer

Member Registration

Changer Member Registration Screen
You can simply create an account by entering your email and password and confirming the Terms and Conditions on the Changer website. The password must be at least 8 characters in length; contain at least 1 number and 1 uppercase letter.
Once you sign up, an email containing a 6-digit code will be sent to your email address. The login screen will appear once you input the code. The code will be only valid for 30 minutes; and if email isn't in your inbox, please check your spam folder. If the email isn’t in your spam folder, you can resend the email by clicking the ‘Resend Email’ link.

Understanding the Trading Screen

When you finish logging in for the first time on the screen above, you will see a somewhat unfamiliar screen as shown below. This screen is the main trading screen while using Changer.
‘Market’ on the left is where you would trade your assets, ‘Balance’ on the right indicates your asset status. As there would be no balance when you sign up for the first time, you will be asked to deposit your assets onto the platform. The bottom of the screen indicates your ‘Recent Trades’. Once a trade is made, the trade details will appear chronologically.
Let’s take a look at user's screen that is actively trading. User's assets and trade logs are indicated in your balance and recent trades section of the screen.

Customer Identification/Know Your Customer (KYC)

Changer conducts a strict customer identification process to prevent users with the intent of bypassing exchanges or OTC markets by trading on Changer.
This process may be a bit troublesome, but it’s to safely protect all members who trade on Changer, and helps Changer to secure good exchange rates from multiple exchanges and OTC markets.
To verify your identification, please click on the green ‘Verify Identity’ button at the top of the trading screen.
Once you click the ‘Verify Identity’ button, enter your residential address and click Next.
After entering your residential address, you can select whether you’re creating an individual account or a corporate account. An appropriate identification process will need to be processed to activate your account.
When you select to create a ‘Personal Account,’ the screen below pops up to continue your KYC process. Please enter your official English name, nationality, date of birth, gender, and upload a copy of your passport along with a selfie holding your passport.
The copy of the passport and the selfie photo that you upload should be as shown in the examples below. Your copy of the passport must include your face and your signature in one image. The selfie must be clear enough to identify your face and all the information on your passport.
After you’ve checked everything is in order, please press the ‘Submit’ button to complete the identification process.
If you see the screen below, you have successfully applied for the identification process. The window closes automatically after 5 seconds.
When the identification application window closes, leave Changer window open or closed until the identification process is complete. The screening will be completed within an hour for individual accounts and within 72 hours for corporate accounts. The screening results will be sent to your email address.
Once the your application is received, you will receive an email stating that the screening has started as shown below.
The screening process runs on a 24 hours time template regardless of weekdays/weekends. If there is a problem with the photo you submitted, you will be notified as shown below. If this is the case, you can resubmit the images to proceed with the identification process.
Screen showing rejection due to an unclear photo. Please apply again.
For corporate accounts, you are required to submit more information than individual accounts. The 7 Required documents (with additional 1 conditional document) must be in either JPG, PDF, and PNG and not exceed 5MB of data. Additionally, if the "Registered Address" is different than your office address, you must submit "Proof of address" document.
Both individual and corporate accounts will be activated to trade once the KYC process is approved.